Category Archives: Faqs

We can provide all of the data in an excel spread sheet so that it can be maintained by your organisation or imported into your new service should you have one. For Premium or Multi service users this is free of charge. There will be a standard £150 charge for all other users in their initial 12 months. After 4 weeks the data held in CORS will be deleted, unless you request it is either deleted sooner or held for longer.

This depends on how you store your existing data, but it is usually possible. We would need to understand your existing data storage in a bit more detail to determine this.

We utilise triple layer security. The data is held securely online in Microsoft’s data centres.  It is backed up to multiple locations, all with 24 hour monitored physical security. The data access has encrypted security codes. In addition each CORS user has their own password known only to them (even CORS staff cannot see this). We monitor every system that attempts to access the database, so we can track unauthorised attempts to access the data. The data is held entirely online, not locally on your systems, meaning it is never at risk should there be theft of your computer equipment or unauthorised access to your computer systems.

Of course it is important that your organisation has its own data security protocols that meet the latest data protection legislation and ensures that staff follow their own risk management strategies e.g. not leaving laptops or PCs logged in when unattended, not sharing passwords etc.

You do. We provide the software to access the data, the secure robust data storage, and setup the data systems for you, but the data itself will always be yours.

There is no fixed term contract. CORS is billed monthly and can be cancelled at any time, however we require one calendar month’s notice to cease billing. You can still retrieve your data at the end of the contract, although if you are in the first 12 months of a Basic or Standard package there may be a small charge for this.

When we install CORS we provide an initial overview of the software to all staff that are present at the time. The cost of this is covered by the monthly subscription and it is usually enough to get organisations up and running on the system. It is useful to have a member of your team who acts as a CORS administrator, who is fully trained in the system and acts as a point of contact between our enterprises. If you feel it might be beneficial for more detailed training, or to train more staff, then further training days can be agreed at additional cost.